FAQs
Getting started
(7)
How soon can I get tested after joining?
How do I set up my account after purchasing?
I didn't receive my account setup email. What should I do?
How do I reset my password?
How do I log into my dashboard?
How do I contact Mito Health support?
What notifications will I receive from Mito Health?
Is there a minimum age requirement?
Is Mito Health available outside the United States?
What information do you collect in the intake?
Why do you need my biological sex?
Tests
(4)
What tests are included in the Core panel?
Can I request for specific tests not included in the Core panel?
How often should I be tested?
How are the add-on tests different from the testing included in the Core panel?
How do I purchase add-on tests?
Are your tests medically accurate?
Lab locations & scheduling
(7)
Where do I go for my lab visit?
How many lab visits are required?
How long does the lab visit take?
How do I schedule my lab visit?
Where can I get the BodySpec DEXA Scan done?
How do I schedule a retest?
I missed my lab appointment. How do I reschedule?
There was an issue with my sample. What happens next?
Why can't I select Quest Diagnostics in my state?
Can I get tested at home instead of going to a lab?
Can I cancel my lab appointment?
How much blood is taken during the lab visit?
Can I walk in to the lab without an appointment?
Where can I get the Gut Health Test done?
Where can I get the Galleri® Multi-Cancer Test done?
Where can I get the Prenuvo Full Body MRI done?
Which labs does Mito Health partner with?
Preparing for testing
(3)
Do I need to fast before my lab visit?
What should I bring to my lab visit?
Are there special instructions for hormone testing or menstrual cycle considerations?
What is a lab order form and why do I need it?
Can I take my medications and supplements before my lab test?
Can I get tested if I'm pregnant?
Can I get tested if I'm sick?
Results
(4)
Does a doctor review my results?
What do the grades (A, B+, B-, C) on my results mean?
Can I download or export my results?
What happens after all lab results are in?
What are the recommendations based on?
Can I speak with someone about my results?
I think there's an error in my results. What should I do?
What is biological age and how is it calculated?
Can I share my biological age results?
How do I share my Mito Health results with my doctor?
Membership & Payments
(7)
Does Mito Health accept health insurance?
Does Mito Health accept HSA/FSA?
How much does Mito Health cost?
Can I cancel or re-join?
Why does testing in NY and NJ cost more?
Are there different tiers of membership?
Can I get an invoice or receipt for my purchase?
What is your refund policy?
Can I get a refund if I'm not satisfied with my results?
Are recommended tests included in my membership or do I need to pay extra?
What's included in the price I see at checkout?
Privacy & security
(4)
How does Mito Health ensure that my medical data is kept safe?
Who will have access to my results?
Can I delete my data?
