Data deletion policy

You may request for your data to be deleted.

1. Email help@mitohealth.com with your Mito Health account email.
2. We will delete any identifiable data we hold of you.
3. You will receive a confirmation reply within 3 working days.

Genomic data and biological samples

If you used our Genetic Services, genomic data and biological samples follow a separate process described in our Genomic Data Privacy Notice. To request deletion of your genomic data or destruction of your biological sample, email help@mitohealth.com.

• You may first request a portable copy of your genomic data files.
• On your deletion instruction, genomic data files and associated records are removed from active systems within approximately 14 days, and from backups within approximately 90 days.
• On cancellation or withdrawal of consent, any hosted genome and biological sample are deleted within approximately 30 days.
• You can request destruction of your biological sample at any time. We will instruct the accredited laboratory to destroy it within 30 days, unless the laboratory is required by applicable law, regulation, or accreditation guidelines to retain it longer, in which case it will be destroyed when permitted.

After we process a deletion request, we retain certain transaction records required by tax and accounting law, with no genomic content. Deletion does not reverse processing already completed before we receive your request.