A typical annual physical gives you a quick snapshot and a "looks normal, see you next year." Mito goes deeper — and then helps you actually do something with what we find.

What's different:

• Deeper, in-context testing. We look across many markers — heart, metabolism, hormones, thyroid, kidneys, liver, nutrients, and more — and read them together, not as isolated values.
• Clinician-reviewed analysis. Every result is reviewed by a clinician before your analysis and action plan are finalized, so you get interpretation you can act on, not just a printout.
• Ongoing guidance. Mito Concierge helps you understand your results and stay on track between visits.
• Aligned with you. Our clinicians are salaried, so we're never paid more for recommending extra tests. Part of our job is telling you what you don't need — which tests answer your question, what you can skip, and when to stop something once your levels are back on track.

You can order testing directly, without waiting on a referral, and choose what's worth doing for your goals.

Mainstream medicine usually waits for something to go wrong, then treats it. Mito helps you understand your health earlier — and gives you guidance you can act on.

Two things make us different:

• We go deeper, and we explain it. We test across many areas of your health and read the results together, and every result is reviewed by a clinician before your analysis and action plan are finalized. The point isn't running more labs than your doctor — it's giving you an understanding you can actually use, with an AI concierge that helps you act on it day to day.
• We're on your side. Our clinicians are salaried, so we're never paid more for recommending extra tests or treatments. We tell you what you need and what you don't — which tests answer your question, what you can skip, and when to stop something once your levels normalize. The value is better decisions, not more testing.

Not at this time, but you can choose to pay with HSA/FSA.

Mito Health is HSA/FSA eligible. We have partnered with Flex to allow you to pay with HSA or FSA. This means you can now use your HSA or FSA debit card to buy Mito Health’s tests with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.

Yes, anytime. For cancellations, please reach out to help@mitohealth.com.

We work hard to secure the best possible. In New York and New Jersey, prices include a fee to cover the state's compliance and handling requirements.

Yes. After your purchase, you'll receive an email confirmation with your receipt.

We stand behind the quality of our testing and analysis. If you believe there's an error in your results, contact us and we'll investigate and arrange retesting if needed at no additional cost.

However, we cannot offer refunds simply because results aren't what you expected or hoped for—your biomarkers reflect your actual health status.

If you have concerns about your experience, please contact support and we'll do our best to address them.

Yes, within 7 days of purchase — as long as we haven't started your service yet. "Started" generally includes things like creating your lab order form, scheduling your appointment, drawing your sample, shipping your at-home kit (if any), or delivering your consult.

After 7 days, or once your service is underway, we generally can't offer a cash refund. We may be able to offer account credit toward a future purchase.

Message Mito Concierge or email help@mitohealth.com to check your order's status or request a refund. Processing fees may not be returnable on approved refunds.

The price at checkout includes the tests or panels in your cart, plus a lab draw fee for each lab visit. The draw fee depends on the provider you choose and is shown at checkout. Scans and at-home kits don't have a draw fee — they follow their own process.

Some items show two prices:

• Member price: the lower price available with Mito Membership.
• Non-member price: the price if you check out without membership.

If you add Mito Membership, it appears as its own line item. HSA/FSA, card payments, receipts, refunds, and credits work the same way as other Mito purchases.

Recommended tests are not automatically included with membership. Membership gives you access to member pricing and the Mito dashboard experience, but tests and panels are purchased a la carte.

You can order tests in a few ways:

• Browse the shop catalog.
• Take the health quiz for a guided recommendation.
• Ask Mito Concierge to help build a personalized panel based on your goals, concerns, prior results, or family history.

However you order, our recommendations focus on what actually answers your health question — and we'll tell you what you can skip, including anything you've tested recently. Our clinicians are salaried, so the guidance you get is never about selling you more.

Your clinician-reviewed results, dashboard, action plan, and tracking experience are available after purchase.

Mito Membership is the $9/month plan that unlocks member pricing on tests and panels in the shop.

Membership also includes:

• Personalized action plan
• Longitudinal tracking for your results
• AI health chat through Mito Concierge
• Text-based escalation to the care team when a question needs clinical input
• Reminders and check-ins to help you stay on track

Membership is also how Mito stays on your side: our clinicians are salaried, so we're never paid more for recommending extra tests or treatments. Part of the value is telling you what you don't need — which tests answer your question, what you can skip, and when it's time to stop something.

Live clinician consults are available as an add-on.

There are two parts to what you pay:

• Mito Membership: $9/month. It unlocks member pricing on tests and panels, plus your action plan, longitudinal tracking, Mito Concierge, and care team escalation when needed.
• Tests and panels: purchased a la carte from the shop. Prices depend on the tests you choose and the lab provider you use, and members pay less than non-members.

You do not need a membership to buy — anyone can purchase at the non-member price. Live clinician consults are available as an add-on.

No. There is a single Mito Membership at $9/month.

Instead of choosing a fixed tier, you build your own testing from the shop — individual tests, scans, at-home kits, or curated Mito panels like Essential, Core, and Ultra. Membership unlocks member pricing on everything and includes your action plan, longitudinal tracking, Mito Concierge, and care team escalation when needed.

No. Anyone can buy available tests and panels from the shop.

If you check out without membership, you pay the non-member price. If you add Mito Membership, you unlock member pricing and membership features such as your action plan, longitudinal tracking, Mito Concierge, reminders, and care team escalation when needed.

Membership lets us offer lower pricing in the shop to people who want ongoing health tracking and support.

The non-member price is for one-off purchases without membership. The member price is lower and is available when you add Mito Membership to your order.

Either way, your purchased results are processed through Mito and reviewed before your dashboard analysis is finalized.

No. Mito credits can be applied to any purchase, regardless of cart size — including large and small orders. There is no minimum purchase requirement to redeem your credits.

If you're having trouble applying credits at checkout, contact us at help@mitohealth.com.

Yes — gifting is something we support, though the flow isn't fully self-serve yet. If you'd like to buy Mito Health for someone else, reach out to Mito Concierge or email help@mitohealth.com and we'll help you set it up.

Mito Health has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy Mito Health’s tests with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.

To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual.

If you don’t have your HSA or FSA card handy, still select “Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.

Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.

Splitting one purchase across multiple HSA/FSA cards isn't supported right now. Pay with a single HSA/FSA card, and if it doesn't cover the full amount, enter a regular credit card on the Flex checkout page for the remainder. Flex will email you an itemized receipt you can submit to your administrator for reimbursement.

Contact us and we'll review the charges and provide remediation options.

Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.

The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 2025, all purchases typically need to be made and/or submitted for reimbursement within that coverage period.However, some administrators may have more flexible rules regarding the timing of when the expense occurred. We recommend that customers review their plan policy to confirm the details.Note: Health Savings Accounts (HSAs) are different and generally allow for reimbursement at any time, even in future years.

Unfortunately, for purchases made without using Flex in the checkout to receive an itemized receipt, it may be difficult to apply for reimbursement.For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement anytime after they have made the purchase, even if it is many years later.For Flexible Spending Accounts (FSAs), most accounts require that the purchase was made in the calendar year during which the consumer had the FSA, as FSAs typically do not roll over. Some FSAs offer a buffer window, allowing customers additional time to submit receipts for expenses incurred during the previous calendar year.

We've partnered with Flex to process HSA/FSA payments, and they're the ones who issue your itemized receipt. The email comes from notifications@withflex.com (not from Mito), which is why it's easy to miss.

Search your inbox — including spam and promotions folders — for "withflex" or "Flex" rather than "Mito". The receipt arrives shortly after checkout and is the document your HSA/FSA administrator wants.

If you still can't find it, contact us with your email or order details and we'll have it resent.

Most Mito products are auto-substantiated through Flex (our HSA/FSA payments partner), meaning they're automatically eligible for HSA/FSA reimbursement and don't usually require a Letter of Medical Necessity (LMN).

If your FSA administrator is asking for one anyway, contact us — we can provide a letter on Flex letterhead explaining the auto-substantiation, which is typically sufficient.

Mito doesn't issue LMNs for the purpose of FSA/HSA reimbursement. Those need to come from a physician who has examined you and is involved in your ongoing care — usually your primary care physician (PCP).

You can share this short template with your PCP to make the request easier:

I recommend [patient name] undergo [Mito panel name] on [date of purchase] to assess [reason — e.g., cardiometabolic risk, hormone status, longevity biomarkers]. This evaluation is medically necessary given [their clinical situation].

Your PCP can adapt the wording as needed.

We recommend annual testing at a minimum, with the option for mid-year or targeted retests depending on your goals.

You can add them during checkout or anytime after joining. After your initial lab test, our care team will also recommend add-on tests based on your results or specific health goals.

Galleri is a multi-cancer early detection blood test that screens for signals associated with 50+ types of cancer — often before symptoms appear.

You can add Galleri to your panel during checkout as a featured add-on, or it may already be included in your plan (for example, it's part of the Ultra package).

When you order Galleri through Mito Health, your blood draw is done at Quest Diagnostics. Your results will appear automatically in your Mito dashboard once they're ready — no additional steps needed on your end.

Galleri is a prescription-only multi-cancer screening test that requires you to review its Patient Information Sheet (PIS) before purchase. This is a standard requirement from Grail, the company that makes Galleri.

Whenever Galleri is in your cart — whether as a standalone add-on or included in a package like Ultra — you'll see a link to the Patient Information Sheet as part of checkout. Acknowledging it confirms you've had the chance to review what the test does, what a positive result means, and what its limitations are.

You can read the Patient Information Sheet at any time at galleri-patient-information.pdf.

Yes. If you want to follow up on a few specific biomarkers, you do not always need to repeat your full screening.

If your care team has already recommended follow-up testing, you may see targeted retest options in your dashboard under Order tests.

If you want something more specific, Mito Concierge can also help create a custom panel focused on the markers you want to recheck.

Yes. You can buy tests and panels a la carte from the shop instead of starting with a curated Mito panel.

If you know what you want, you can search the catalog and add available items to your cart. If you are not sure what to test, you can take the health quiz or ask Mito Concierge to help build a personalized panel based on your goals, symptoms, health concerns, prior results, or family history.

Mito Essential, Core, and Ultra are still available as catalog items, but they are no longer the only way to get started.

Every Mito result is reviewed by a clinician before your full analysis and action plan are finalized.

A 1:1 clinician consultation is different: it is a live session where you can talk through your results, questions, and next steps with the care team. You can add a consult to your order by searching for it in the Mito shop catalog, where its current price is shown.

Members can also ask Mito Concierge about their results anytime, with escalation to the care team when needed.

A Precision panel is a follow-up panel for returning Mito members.

After you have results in Mito, we can use your prior biomarkers, health goals, and any care team recommendations to identify the next best tests for you instead of repeating everything by default.

You can review the recommended tests before purchasing. If you want to adjust the panel, Mito Concierge can help refine it around your goals, concerns, or specific biomarkers you want to recheck.

The shop includes available Mito panels, individual blood tests, scans, and at-home kits. Availability depends on the test type, provider, and location you choose.

You can browse the catalog directly, take the health quiz for recommendations, or ask Mito Concierge to help design a panel around your health goals and concerns.

Yes. All our tests are processed by CLIA-certified labs (such as Quest Diagnostics, Labcorp, and BioReference) that meet the same standards as your doctor's office or hospital.

These labs follow strict quality control procedures and are regularly inspected to ensure accuracy. Your results are the same quality you'd get from any medical facility.

After purchasing, you'll receive an email with a link to set up your account. Follow these steps:

1. Click the link in your email to verify your email and create your password
2. Complete your health profile (name, date of birth, biological sex)
3. Answer questions about your health concerns and goals
4. Schedule your lab appointment through your dashboard

If you didn't receive the setup email, check your spam folder or contact support.

First, check your spam or junk folder—sometimes our emails get filtered there.

If you still can't find it, contact us at help@mitohealth.com with the email address you used to purchase, and we'll resend your setup link.

You can reset your password from the login page:

1. Go to the Mito Health login page
2. Click "Forgot password"
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and create a new password

If you don't receive the reset email, check your spam folder or contact support.

Go to members.mitohealth.com and sign in with the email address you used when you purchased. If you haven't set up your password yet, check your email for the account setup link.

You can reach us in a couple of ways:

• Mito Concierge: On https://mitohealth.com, click the chat icon at the bottom-right of the page to message Mito Concierge.
• Email: help@mitohealth.com

Our team is here to help with any questions about your tests, results, or account.

We'll notify you about important updates via email and text message:

• Appointment reminders: Before your scheduled lab visit
• Preparation instructions: Fasting and other pre-test guidelines
• Results updates: When your results are available
• Analysis ready: When your care team review is complete

Yes, you must be at least 18 years old to use Mito Health. Our tests and reference ranges are designed for adults.

Currently, Mito Health's lab testing services are only available in the United States.

We collect information to personalize your experience and help our care team provide better insights:

• Health goals: What you're hoping to learn or improve
• Health conditions: Diabetes, heart disease, thyroid issues, autoimmune conditions, and other relevant medical history
• Family history: Health conditions that run in your family
• Lifestyle: Smoking, alcohol use, exercise habits, sleep patterns

This information is kept confidential and used only to personalize your health analysis and recommendations.

Biological sex is required by our lab partners and is essential for accurate biomarker interpretation. Many biomarkers have different reference ranges for males and females (like testosterone, estrogen, and certain blood cell counts). Using the correct reference ranges ensures your results are interpreted accurately.

After checkout, you will create or log in to your Mito account. From there, you can complete any required intake steps, book your lab appointment, and access your lab order form or kit instructions.

After your appointment or sample collection, results appear in your Mito dashboard as they become available. Once your results are complete, a clinician review takes place and your dashboard analysis, insights, and action plan are finalized.

A single visit is all it takes. Any add-on tests can also be done during the same appointment for convenience. In rare cases, if there are issues with the sample, a second visit may be required.

If you prefer to split your test into multiple visits, contact us.

The blood draw itself is quick, usually just a few minutes. However, total time at the lab may vary depending on how busy it is. Scheduling an appointment can help reduce wait times.

You can schedule your lab visit directly through your Mito Health dashboard after you've purchased and set up your account.

BodySpec DEXA Scans are available in California, Texas, and Washington. After you purchase the scan, our team will reach out with scheduling instructions.

Pricing is the same across all supported states.

If you're chatting with Mito Concierge, simply let us know what you want to test, and we'll create the customized panel for you.

Alternatively, you may purchase on your dashboard.

1. On your dashboard, select 'Order tests'
2. From there, you can choose either either a full retest or targeted tests recommended by the care team based on your most recent results.

You can reschedule through your dashboard or by messaging Mito Concierge — both can search available slots and book a new time for you.

Alternatively, reach out to us at help@mitohealth.com and we'll guide you through the process. You may also walk in to the lab — just bring your Lab Order Form so the lab knows which tests to perform (available from the Documents tab on your dashboard).

In rare cases, a sample may need to be recollected (for example, if there wasn't enough blood or if the sample was compromised during transport).

If this happens, we'll contact you directly to schedule a follow-up lab visit at no additional cost. This second visit is typically quick since we only need to recollect the affected tests.

Reach out to help@mitohealth.com for at-home phlebotomy options.

Yes. You can cancel a scheduled lab appointment by messaging Mito Concierge — just ask it to cancel your appointment and it will take care of it.

If you'd like to reschedule instead, you can do so through your dashboard or by asking Mito Concierge. We recommend acting at least 24 hours before your scheduled time.

If you're unable to complete your test at all, please contact us at help@mitohealth.com to discuss your options.

The number of tubes depends entirely on the tests you order and the lab — there's no fixed amount, and it changes with any add-on tests you've selected.

This is a safe amount and your body replaces it quickly. If you're nervous about blood draws or prefer to split your draw into multiple visits, contact us at help@mitohealth.com to arrange this.

We don't recommend walking in. Your lab order form is only generated once you schedule an appointment, and the lab needs it to draw your blood — so a walk-in without it can't be completed.

If you need to get tested but can't use the normal scheduling flow, reach out to Mito Concierge or email help@mitohealth.com and we'll help generate your lab order form and sort out the details.

The Gut Health Test is an at-home stool test. After you purchase it, we'll send you a collection kit with instructions. You collect your sample at home and mail it back using the prepaid shipping label.

Note: The Gut Health Test is not available in New York.

The Galleri® Multi-Cancer Test requires a blood draw at a Quest Diagnostics location. After you purchase the test, our team will reach out with scheduling instructions.

Note: The Galleri® test is not available in New York, New Jersey, or Rhode Island.

Prenuvo Full Body MRI Scans are available in select locations: Arizona, California, Colorado, Washington DC, Florida, Georgia, Illinois, Massachusetts, Minnesota, New York, Texas, and Washington. After you purchase the scan, our team will reach out with scheduling instructions.

Your DEXA scan credit is valid for one year from the date of purchase. If you have not yet scheduled and your credit has expired or is nearing expiration, just reach out — message Mito Concierge or email help@mitohealth.com and we can resend your BodySpec scheduling link.

Lab orders are valid for one year from the date they are issued. If your order lapses before you are able to complete your test, just reach out and the team can get it reinstated. Message Mito Concierge or email help@mitohealth.com and we will take care of it.

When you check out, you may see options to process all your bloodwork at one lab or split it across multiple labs.

• Single lab: more convenient when all selected tests can be done at one location, and you pay a lab draw fee just once.
• Multi-lab split: may lower your total test cost if different providers price tests differently, but a draw fee applies to each lab visit (and draw fees vary by provider).

The available options, draw fees, and prices are shown at checkout so you can compare before deciding. Scans and at-home kits follow their own scheduling or shipment flow.

Yes. When you build your order, you choose a lab provider — Quest, Labcorp, or BioReference — and both the available tests and the prices can differ between them.

In New York, New Jersey, and Rhode Island, BioReference is the available provider. If you would prefer a different provider, or want tests another provider offers, you can travel to an eligible lab location in a neighboring state and choose that provider there.

Use the location where you plan to complete your lab visit when you check out, so we show the right provider options and create the correct lab order.

Yes. Each lab visit includes a draw fee, which covers having your blood drawn at the lab. The amount depends on the lab provider: Quest Diagnostics is $15, Labcorp is $11.50, and BioReference is $9.50 per visit — and it's also shown at checkout.

The fee is per visit, not per test — so if all your tests are done in one visit, you pay a single draw fee. If you split your tests across more than one lab or visit, a draw fee applies to each visit.

Scans and at-home kits don't have a draw fee.

When you build your order, you choose which lab provider to use. The available tests and prices can differ between Quest, Labcorp, and BioReference, so it is worth comparing before you check out.

A few things to keep in mind:

• Availability: not every test is offered by every provider, and provider options depend on your location.
• Price: the same test can be priced differently across providers.
• Location: in New York, New Jersey, and Rhode Island, BioReference is the available provider.

The shop page shows the available providers, their prices, and which tests each can run so you can pick what works best for you.

Mito Health works with three lab providers for blood testing:

• Quest Diagnostics
• Labcorp
• BioReference Labs

When you build your order, you choose which provider to use. The available tests and prices can differ between them, so it is worth comparing before you check out.

In New York, New Jersey, and Rhode Island, BioReference is the available provider. Rhode Island doesn't have a Mito lab location of its own, so if you live there you would visit a lab in a neighboring state. If you would prefer a different provider or want tests another provider offers, you can travel to an eligible location in a neighboring state and choose that provider there.

You will see the available locations for your chosen provider when you schedule.

In New York, New Jersey, and Rhode Island, BioReference is the only available provider — Quest and Labcorp don't operate in those states due to state regulations.

Rhode Island is a special case: BioReference is your provider, but there is no Mito lab location in Rhode Island. If you live there, you would visit a lab in a neighboring state.

If you would prefer Quest or Labcorp, or want tests another provider offers, you can travel to an eligible location in a neighboring state and choose that provider when you build your order. Use the location where you plan to complete your visit so we show the right options.

You can complete your lab visit at one of our partner locations across the US, run by Quest, Labcorp, or BioReference depending on the provider you choose. You can view and search available locations before checkout to find the most convenient one.

In New York, New Jersey, and Rhode Island, BioReference is the available provider. Rhode Island doesn't have a Mito lab location of its own, so if you live there you would visit a lab in a neighboring state. You can also choose a different provider by visiting an eligible location in a neighboring state.

Yes, you can walk in to a partner lab location for your Mito lab work — but only after we've set up the lab order form for you. If you booked through Mito (dashboard or Concierge), the order is sent to the provider electronically before your visit. If you booked directly with the lab, or want to walk in, message Mito Concierge first and we'll get the order set up so you're not turned away.

Your provider depends on the one you chose at checkout — Quest, Labcorp, or BioReference. In New York, New Jersey, and Rhode Island, BioReference is the available provider; Rhode Island doesn't have a Mito lab location of its own, so RI residents visit a lab in a neighboring state. Same flow either way — book through Mito or contact us first.

No, you cannot upload a password-protected lab report because our system is unable to process it. We recommend removing the password protection before uploading the file. Here are some methods to remove the password protection from your PDF.

Method 1: Using Adobe Acrobat

1. Open the PDF in Adobe Acrobat:
   • Launch Adobe Acrobat on your computer.
   • Open the password-protected PDF file by navigating to File > Open and selecting your PDF.
2. Enter the Password:
   • When prompted, enter the password to open the PDF.
3. Remove the Password:
   • Go to File > Properties.
   • In the Document Properties window, click the Security tab.
   • Under Security Method, select No Security.
   • Click OK to remove the password.
4. Save the PDF:
   • Go to File > Save As and save the PDF with a new name or overwrite the existing file to save the changes.

Method 2: Using Online ToolsNote: Use online tools with caution, especially for sensitive documents, as they upload your file to their server.

1. Select a Reputable Online Tool:
   • Some popular online tools include Smallpdf, ILovePDF, and PDF2Go.
2. Upload the PDF:
   • Go to the chosen online tool's website.
   • Upload the password-protected PDF file from your computer.
3. Enter the Password:
   • Enter the PDF password when prompted.
4. Remove the Password:
   • Follow the tool's instructions to remove the password.
   • Download the unprotected PDF file once the process is complete.

Method 3: Using Google Chrome

1. Open the PDF in Chrome:
   • Drag and drop the password-protected PDF into an open Chrome window, or right-click the file and select Open with > Google Chrome.
2. Enter the Password:
   • When prompted, enter the password to view the PDF.
3. Print to PDF:
   • Click the printer icon or press Ctrl + P (Windows) or Cmd + P (Mac) to open the print dialog.
   • In the Destination section, select Save as PDF.
4. Save the PDF:
   • Click Save and choose a location on your computer to save the unprotected PDF.

Method 4: Using Preview on Mac

1. Open the PDF in Preview:
   • Open the password-protected PDF file in Preview.
2. Enter the Password:
   • When prompted, enter the password to open the PDF.
3. Export the PDF:
   • Go to File > Export as PDF.
   • Choose a location and save the PDF without the password.

Yes. You can upload PDF lab reports from other providers (like your annual physical or previous tests) to have all your health data in one place. This helps us track trends over time and provide more comprehensive insights.

To upload:

1. Go to the Documents tab on your dashboard
2. Select your PDF/JPG/PNG file (must be under 10MB and not password-protected)

Our team will review and extract the relevant biomarker data, which typically takes a few days.

You can upload lab reports in PDF, JPG, or PNG format (under 10MB, not password-protected).

Your upload may be rejected if:

• The file is corrupted or can't be opened
• The report is not in English
• The document is too long
• You've already uploaded this file
• We can't match the report to your profile
• The report is missing key information (like units or biomarker data)

If your upload is rejected, check that your file meets these requirements and try again. Contact support if you need help.

Not all tests require fasting, it depends on what's included in your panel. Check the pre-test guidelines on your dashboard for specific instructions for your test.

For tests that do require fasting, an 8-hour fast is typically needed. Water is fine during fasting. Additional tips:

• Avoid intense exercise 12 hours before your test
• Stay hydrated to make the blood draw easier

Full pre-testing instructions will be sent to you via SMS before your appointment.

Bring your ID to the lab. Your order is submitted electronically, so it should already be in their system. However, we recommend having your lab order form handy (printed or on your phone) as a backup in case they can't locate your order. You can download it from the Documents tab on your dashboard.

Yes. For the most accurate hormone results (like testosterone and cortisol), we recommend a morning appointment, ideally about two hours after waking.

If you have a menstrual cycle, some tests are best timed to specific days in your cycle. Don’t worry—we’ll send you clear instructions before your appointment.

In most cases, you should continue taking your regular medications as prescribed. However, some supplements and medications can affect certain test results.

Contact us at help@mitohealth.com if you have questions about specific medications or supplements that might affect your test results.

Some biomarker reference ranges change during pregnancy, which may affect how your results are interpreted. If you're pregnant or think you might be, please contact us before scheduling your test so we can advise on the best approach.

Certain tests may not be recommended during pregnancy. Our team can help you understand which tests are appropriate for your situation.

We recommend waiting until you've recovered from an acute illness (like a cold, flu, or infection) before testing. Being sick can temporarily affect many biomarkers, including immune markers, inflammatory markers, and nutrient levels.

For the most accurate baseline results, schedule your test when you're feeling well. If you're managing a chronic condition, that's different—contact us to discuss timing.

A lab order form is the official document that authorizes the lab to perform your tests. It contains your name, the specific tests ordered, and other required information.

You'll receive your lab order form via email after scheduling your appointment. You can also download it anytime from the Documents tab on your dashboard. Bring it (printed or on your phone) along with your ID to your lab visit.

Note: Your order is submitted electronically to your chosen lab provider, so they'll have it in their system. Having the form with you is an additional layer of confirmation.

You'll receive your test results as they become available, which may arrive in multiple parts if tests are processed separately or from different visits. This typically takes around 7 to 10 days after your lab visit.

Once all your results are in, a care team review takes place—typically about 2 weeks after your first results are received. Our priority is to get your results to you as quickly as possible.

Once we receive each set of results, we will notify you through email and text. You can access the raw results under the 'Documents' tab on your dashboard.

Results may arrive in multiple parts because different tests are processed at different speeds or by different labs. This is normal.

Some tests take longer than others:

• Cardio IQ® Lipoprotein Fractionation: May take additional processing time
• OmegaCheck®: May take additional processing time
• Gut Health Test: Typically 3-4 weeks for results

Once all your results are received, our care team will review everything together before your full analysis is ready.

If it's been more than 3 weeks since your lab visit and you're still missing results, please contact support.

First, check the Data tab on your dashboard to see if any partial results have arrived.

If it's been more than a week since your lab visit and you don't see any results at all, please contact us at help@mitohealth.com. Occasionally there are delays at the lab, and we'll follow up on your behalf.

Yes. Our care team reviews your lab results along with your health profile and lifestyle habits to provide personalized insights tailored to you.

Your results are graded to help you quickly understand where you stand:

• A (Optimal): Your results are in the ideal range. Focus on consistency to keep things in balance.
• B+ (Acceptable): Your results are generally healthy, with some areas that can be improved. Small lifestyle changes or routine monitoring may help you reach optimal levels.
• B- (Borderline): Your results suggest areas that require closer attention. Taking action now can help prevent future problems.
• C (Warning): Your results may reflect an underlying condition that needs attention. Dedicated medical follow-up and targeted interventions are strongly recommended.

Yes. You can export your dashboard as a PDF (click "Export as PDF" in the top right corner), which includes your biomarker results, grades, and key findings. You can also download the original lab reports from the Documents tab.

Your recommendations are personalized based on:

• Your health profile and medical history
• Your lifestyle habits and goals
• Your lab results and biomarker levels
• Clinical guidelines and the latest research

Our care team reviews your complete picture before finalizing your recommendations.

If something in your results doesn't look right, please contact us at help@mitohealth.com with details about what seems incorrect.

Our team will review your results with the lab and, if needed, arrange for retesting. We want to make sure your results are accurate.

Biological age is a measure designed to reflect how "old" your body appears to be based on various health indicators and functional markers, rather than your birthday. It offers a more personalized snapshot of your overall wellness and how well your body might be aging on the inside.

We use a proprietary algorithm that builds on LinAge2, a biological age clock developed by our scientific advisors, including Prof. Brian Kennedy, that analyzes blood biochemistry to estimate your biological age. On top of LinAge2, we factor in our extensive real-world data gathered from thousands of clients and Mito's assessment of 29 different areas of health. This creates a comprehensive, actionable estimate of how your body might be aging at a cellular and metabolic level.

A biological age lower than your calendar age suggests your body is aging well. A higher biological age indicates areas where lifestyle changes or interventions could help.

Note: Tests done prior to August 1, 2025 rely on LinAge1 while tests done after August 1, 2025 rely on our proprietary algorithm.

Yes! Your dashboard includes a shareable biological age card. You can download or share your biological age comparison with friends and family directly from your dashboard.

Export your dashboard as a PDF and share it with your doctor via email, patient portal, or print. Your doctor can also review the original lab reports, available in the Documents tab.

Yes. Every Mito result is reviewed by a clinician before your analysis and action plan are finalized, so a clinician has already looked at your data.

If you want to talk through your results live, a 1:1 clinician consult is available as an add-on. And if you have Mito Membership, you can message Mito Concierge any time to ask about your results — Concierge can answer questions about your data and escalate to the care team by text when clinical input is needed.

Once all your results are in, here's what happens:

1. Care Team Review: Our care team reviews your complete results alongside your health profile (typically ~2 weeks after first results).
2. Analysis Ready: You'll be notified when your full analysis is available on your dashboard.
3. Explore Your Dashboard: View your results, key findings, and personalized recommendations.
4. Take Action: Follow your personalized action plan to make progress on your health.
5. Retest: We recommend annual testing at minimum to track your progress.

Mito Concierge is currently only available in the United States.

Yes. Mito Concierge can help you with your lab appointments:

• Check your appointment status – ask about upcoming appointments, their location, and whether results are in
• Book a new appointment – Mito Concierge searches available slots at nearby Quest, Labcorp, or BioReference locations and schedules one for you
• Cancel an appointment – ask Mito Concierge to cancel your scheduled appointment

Just message what you need. For example:

• "Book me a lab appointment near Chicago"
• "What's the status of my appointment?"
• "Cancel my upcoming lab visit"

Note: Lab appointment management requires membership.

Yes. To change your personal information, you can email us at help@mitohealth.com with your request. Please note that any request to access or correct personal data may be subject to a small administrative fee.

No, each Mito Health account is for one individual only. This is because your health data, analysis and recommendations are personalized to you.

If you want to get your family tested, you can purchase tests for them and they'll each create their own account.

To change the email address associated with your account, contact support at help@mitohealth.com. For security reasons, we need to verify your identity before making this change.

Currently, Mito Health is available as a web application accessible from any browser on your phone, tablet, or computer. Simply go to https://members.mitohealth.com and log in.

The web app is optimized for mobile devices, so you get a great experience without needing to download a separate app.

We take the privacy and security of your data extremely seriously. We implement a range of measures to protect your data, including the latest technical security practices as well as comprehensive administrative measures.

Your data is encrypted both at-rest and in-transit, ensuring that your sensitive information is always protected. We use best-in-class encryption protocols to provide robust protection against unauthorized access. We also implement strict access controls to ensure that only personnel involved in your care can access your health records.

Your results are kept between Mito Health and you. Mito Health service providers, such as our blood testing lab partners, will have access to your results too.

Your results are not shared with national medical databases or insurers.

Definitely! Your medical data belongs to you and nobody else. You can opt to delete your data anytime if you wish by contacting us at help@mitohealth.com. Please know that by deleting it, we will not be able to recover it should you change your mind.